Mark Healy
User Experience Specialist
Get in Touch: healymark@hotmail.com | Linkedin
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Summary
- Ten years experience designing large-scale, high visibility web sites and applications
- Proven leadership capabilities
- Dedicated team player with excellent communication and problem solving skills
- Passionate advocate for the end user
- Proven skills in user research
- Diverse experience working in both large and small companies across multiple industries
Work Experience
2006 - Present: POP, Seattle WA.
User Experience Manager
POP is a fast-paced, dynamic interactive agency with a prestigious national and international client roster. My role includes:
- Managing a team of user experience architects
- Facilitating workshops with clients to understand business needs and user goals
- Defining the user experience strategy for clients
- Advising on and implementing user research methods
- Producing user flows, site architectures and wireframes to communicate the user experience vision
- Working with internal teams on process improvements
2004 - 2006: WatchGuard Technologies Inc, Seattle WA.
Senior User Interaction Designer
As Senior User Interaction Designer, I was responsible for all elements of the user experience for the company's websites & web applications. My role included the following:
- Translating business requirements into effective user experiences
- Producing wireframes, sitemaps and prototypes using a variety of tools
- Conducting user research including card sorts and user interviews
2002 - 2004: Adaptis Inc, Seattle WA.
Senior User Interface Designer
Responsible for the user interface, visual design and usability of the company's suite of healthcare applications.
- Defined the user interface standards and best practices for online and desktop applications
- Incorporated a user-centered design methodology to the Adaptis software development lifecycle
- Developed both paper and interactive prototypes using Visio, Photoshop, and HTML
- Conducted usability tests, contextual inquiries and user task analysis
- Developed personas for use in software development
2000 - 2002: NetUPDATE, Redmond WA.
Product Design Manager
Promoted to Product Design Manager from Product Designer within 6 months and managed two to five designers. I lead the team in the visual design and UI design of NetUPDATE's applications.
- Designed new product features by creating interactive prototypes using HTML and ASP
- Created the UI Style Guide for NetUPDATE applications
- Served as overall project lead for the re-design of the UI for the LoanUPDATE product
- Designed the user interface for the incorporation of the LoanUPDATE features into the Fannie Mae platform
1999 - 2000: Microsoft/Ignia LLC, Redmond WA.
Design Lead
Promoted from Web Designer to Design Lead, I was responsible for the design of the Microsoft DirectAccess and Microsoft Certified Solutions Provider (MCSP) websites.
- Responsible for the production and launch of the MCSP website redesign
- Managed members of the production staff
- Collaborated with groups at Microsoft on site developments
- Produced design mock ups for various websites
Education
2008-2009 University of Washington
Graduate Certificate - Design Firm Leadership & Management
2003-2004 University of Washington
Graduate Certificate - User Centered Design
2001-Bellevue Community College
Visual Basic
2001-911 Media Arts Center
Adobe After Effects
1999-School of Visual Concepts
Macromedia Flash
1997-School of Visual Concepts
HTML/Web Design
1993-1995 Seattle Central Community College
Two-Year Certificate in Graphic Design and Illustration